Refund Policy

No Refunds on Digital Services

PlacementLog provides immediate access to digital features including unlimited placement tracking (Pro) and additional credits. Due to the instant delivery and digital nature of our services, refunds are not available once Pro access or credits are activated.

By completing your purchase, you expressly consent to immediate access to digital content and acknowledge that you waive your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Why Refunds Are Not Provided

• Digital services are delivered and accessible immediately upon purchase
• Pro features and credits are activated instantly and cannot be "returned"
• Content is consumed from the point of access
• The free plan (5 placements) allows you to evaluate the service before purchasing

Before You Purchase

We strongly encourage you to try our free plan before upgrading. This allows you to fully evaluate whether PlacementLog meets your needs before making any financial commitment.

When Refunds May Be Provided

In the following exceptional circumstances, we will provide a full refund:

• Duplicate Payments: If you are charged twice or multiple times for the same purchase due to a processing error, we will refund all duplicate charges immediately.
• Technical Issues: If a technical issue on our platform prevents you from accessing the service you purchased, and we are unable to resolve the issue within 14 days of your report, you may request a full refund.
• UK Consumer Law Requirements: Where a refund is required under applicable UK consumer protection legislation, including but not limited to the Consumer Rights Act 2015, we will comply fully with our legal obligations.

Requesting an Exception Refund

To request a refund under these exceptional circumstances:

1. Email us at hello@placementlog.com within 30 days of your purchase
2. Include "Refund Request" in the subject line
3. Provide your account email, purchase date, and payment reference
4. Clearly explain which exception applies and provide supporting evidence

We will review your request within 48 hours and respond with our decision. Approved refunds are processed within 5-7 business days to your original payment method via Stripe.

How Payments Are Processed

All payments are securely processed through Stripe, our payment provider. When you make a purchase, we record:

• Your user account ID
• Purchase type (Pro upgrade or credit pack)
• Date and time of purchase
• Payment reference from Stripe
• Amount paid

This information is retained for accounting purposes and to process any refund requests that fall under our exceptions policy.

Refund Processing

When a refund is approved under our exceptions policy, it is processed via Stripe back to your original payment method. Refunds typically appear within 5-7 business days, though your bank may take additional time to credit your account.